Shipping & Returns
For UK based customers, we have various delivery options which can be selected at the checkout.
We package all items to the best of our ability but cannot guarantee all items will arrived undamaged.
When orders are processed and dispatched we will provide you with tracking details so you can monitor progress of your parcel delivery. Unfortunately at this time when the parcel is with a third party courier company things are out of our hands.
Contract of sale & Price
Where possible all our prices are correct at the time of publishing, however sometimes mistakes are made with pricing. We reserve the right to cancel or refuse an order if a price is incorrect and a full refund for the order will be made. Once an order is dispatched the contract of sale is deemed complete and the price will be honoured.
Delivery is priced in several ways based on weight and the type of product being sent. Prices are shown during the checkout process.
Cancellation Fees (if applicable)
Some companies like Paypal no longer return our processing fees should an order be cancelled and refunded. If you choose to cancel a full order and you have paid via paypal we may claim these and apply a cancellation fee equal to those fees imposed on us to your cancellation and deduct it from the monies to be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping a returned product
To return your product, you should mail your product to:
Keelham Food Hall
Skipton, North Yorkshire
You will be responsible for paying for your own shipping costs for returning your item. Please use as much original packaging as possible and return goods to us in a resalable condition.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please include your original order number and contact details so we can deal with any returned products swiftly.